Atlas Support

Help with Atlas, the personal operating system.

Getting started

• Sign in with Apple, Google, or an email and password. Your account is how Atlas syncs between your iPhone and iPad and connects you with friends; your goals and reflections stay on your device.
• The core of Atlas is free: goals, habits, missions with the Focus Shield, calendar, reflection, the Atlas Index, sync and friends. Atlas Premium adds the AI coach, Blackboard, mission music, the deeper Dashboard, growth programs, groups and challenges, and recovery-aware planning.
• Atlas AI, the AI coach, comes with Premium: turn it on in Settings → Atlas AI. Without it, Atlas uses its on-device intelligence.
• Focus Shield blocks the apps you pick during a mission. Allow Screen Time access in Settings → Focus Shield.

Common questions

My iPad doesn’t show my iPhone’s data. Turn on Settings → Sync across your devices on both, signed in to the same Atlas account. Both devices need iCloud Keychain on, because that’s where the sync key lives.

The Live Activity didn’t appear. Check Settings → Atlas → Live Activities on your iPhone.

Health or Screen Time numbers are missing on iPad. They’re read on your iPhone and synced to the iPad.

I forgot my password. On the sign-in screen, choose email, enter your address and tap “Forgot password?” to get a reset link.

My apps are still blocked after a mission. Apps you blocked stay blocked until you tap Finish and save the short mission review. Open Atlas — it goes straight to the review. (If a mission is never ended, the block lifts on its own 12 hours after its planned end.)

How do I use Atlas on the website? Sign in at atlasproductivity.co with the same account. The first time, enter the recovery code from Settings → Sync on your iPhone or iPad to open your synced Atlas; your data is end-to-end encrypted, so the website needs that key once.

I bought Premium but don’t see it. Settings → Atlas Premium → Restore Purchases, while signed in to the Atlas account you want Premium on.

How do I cancel Premium? In your iPhone’s Settings → your name → Subscriptions → Atlas Productivity. Deleting your Atlas account doesn’t cancel an App Store subscription.

How do I delete my account? Settings → Account → Delete account. Everything on your device stays until you delete the app or use Settings → Reset all data.

Contact

Email contact@atlasproductivity.co. Please include your device and iOS version.